IN THE TRENCHES: Smart companies focus on controllable forces
IN THE TRENCHES: Smart companies focus on controllable forces
Scenario No. 1:
Customers were moving along quickly in a local supermarket, eager to get home. Hostile weather was beginning to threaten the area with a massive thunderstorm and high winds predicted. Meanwhile, the produce department was loaded with product on all displays and ready for a big sales weekend. Later that evening, several inches of rain caused flooding and crippled the town. In the ensuing week, the produce department lost a substantial amount of sales and experienced a huge shrink in product.
Scenario No. 2: :